Mercedes-Benz India Launches Web Check-in Services And Enhances Digital Play

Luxury car maker Mercedes-Benz India on Monday said it has propelled different computerized initiatives so as to take into account shifted client prerequisites in the nation.

The organization has presented DSDNxt (Digital Service Drive Next), under which it will offer web registration for vehicle service, real-time service status updates and online payment of bills, among others.

The German carmaker has likewise gotten 'Pay at your convinience' activity, under which it has tied up with a few banks to offer different sorts of installment instrument to clients through credit cards, including an EMI choice for a residency as long as a year and a zero-cost EMI alternative for a quarter of a year.

Mercedes-Benz India MD and CEO Martin Schwenk said in an announcement, "as a customer-centric brand, Mercedes-Benz believe in the integration of digital technology in their overall value chain, right from design and development to production, and finally to sales and service."

Towards this technique, the organization has turned out client care activities under its advanced digital program DSDNxt, the vehicle computerized reception framework (vDRS), and WhatsApp for business, he included.

He added that these activities shall guarantee real-time assistance updates to their clients distantly, guaranteeing utmost convenience.

vDRS will permit clients to remain associated during the vehicle administration from the solace of their homes.

In addition, the organization will likewise associate with clients through WhatsApp to share updates, for example, the following service due date, portion of administration specialist, service estimate, service status, and so on, the automaker said.

Daimler entered the Indian luxury car market and built up Mercedes-Benz India Ltd in 1994. The organization was renamed Daimler Chrysler India Pvt. Ltd. after the merger of the parent organization Daimler with Chrysler. The first Mercedes in quite a while was purchased and claimed by Rakesh Kumar Agrawal who possesses convey printers the largest printing press in Asia. After Daimler Chrysler demerged from Chrysler in 2007, it changed its name to Daimler AG. Accordingly, Daimler Chrysler India was renamed Mercedes-Benz India . Mercedes-Benz India is a completely possessed subsidiary of the Daimler AG. Mercedes-Benz India spearheaded the extravagance vehicle advertise in India.

The organization is headquartered in Chakan, Pune, Maharashtra. Mercedes-Benz was perceived as India's Most Admired Company in a review by Fortune India magazine in 2013 under the rule of previous Managing Director and CEO, Mr. Dwindle Honegg. In 2015 the brand was decreed Economic Times' Brand Equity's, 'India's Most Exciting Brand' and bested the review in car four-wheeler classification. The organization has gotten the most elevated position in the J.D. Force 2018 India Customer Service Index (CSI) concentrate in the extravagance vehicle section.